Shipping & FAQ's

Q. How do I know these are genuine Lucas Oil products?

A. We are a Lucas Oil Authorized Dealer working with the only distribution company within New Zealand for these products.

Q. How long will it take for my order to be shipped?

A. As soon as your payment is confirmed, your order will be shipped/ready for collection within 2-3 days. Delivery should be made within 4-5 days of ordering.

Q. Can I Click and Collect my order?

A. Yes! Just choose the option to pick-up at checkout! We will contact you when your order is ready to be collected.

Q. Where do I pick up from?

A. Our pick-up location is at 182 Bush Road, Albany, Auckland. Enter the building through the front roller door.

Q. Can I pay when I get there?

A. Not at this time. This is something we are working towards and hope to have this an as option in the near future.

Q. How can I contact you?

A. You can contact us via e-mail at orders@motar.co.nz.

Q. What is your returns policy?

A. For any reason you would like to return an item to us, please send an email to orders@motar.co.nz and we will contact you to arrange this.

Q. Do you ship internationally?

A. No. We ship everywhere in New Zealand from Cape Reinga to Invercargill.